Multimail— A Smarter Way to Manage Business Emails
Nylas API Integration
Story Behind the SaaS!
Multimail started from a story, just an idea. Turning that story into a system gave birth to this SaaS.
"Agency ABC has a client called Busy Company LTD and another client called Accountancy 123 LTD.
In Busy Company LTD, there is a very busy director called "Bob", his email is bob@busycompany.com.
In Accountancy 123 LTD, there is an email account called "invoices@accountancy123.com" and another email account called "info@accountancy123.com".
Agency ABC has 2 staff members, one is called "Mr Happy employee" and one is called "Mr Sad employee".
Both log in to the SaaS product to manage emails and collaborate.
Agency ABC's owner is called "Mr Rich".
Mr Rich logs into the dashboard and creates users called Mr Happy and Mr Sad.
Project Overview
Client
9 Technology, UK
Industry
Communication
Platform Type
SaaS
Timeline
6 months
The Problem
9 Technology Group approached Nukta Solutions with a clear but complex vision: they wanted to build a system that could help businesses manage a huge volume of customer emails efficiently, securely, and with team collaboration in mind.
Most businesses rely heavily on emails for communication, but as companies grow, their inboxes become crowded and chaotic. Teams often share credentials to manage a single mailbox, which creates security risks and limits accountability. There was no easy way to delegate, comment, or collaborate on specific emails. 9 Technology wanted to change that!
The Vision: Transforming Email Management
From Chaos to Control
Imagine a world where agency owners can effortlessly manage dozens of client email accounts without ever asking for a single password. Where team members collaborate seamlessly on email responses, and nothing falls through the cracks. This was our north star.
Zero-Credential Security
Connect mailboxes without exposing passwords
Team Orchestration
Intelligent email assignment and delegation
Smart Collaboration
Internal notes, tagging, and progress tracking
Automation First
Rules-based sorting and task creation
The Solution:
Secure Onboarding
Let agencies onboard clients using a unique sign-up link.
Kanban Task Management
Convert emails into tasks with a Kanban view.
Credential-Free Access
Allow clients to connect mailboxes without revealing credentials (thanks to Nylas API).
Collaboration Tools
Assign tasks, set due dates, add comments, and tag emails
Team Assignment
Enable agency admins to assign mailboxes to specific team members
Internal Communication
Maintain internal communication visible only to the agency team.
Core Features at a Glance
Easy Onboarding
Streamlined client signup process
Boarder Email Provide Integration
Support for Gmail, Outlook, and more
Secure Mailbox Sharing
Zero-credential access via Nylas API
Role-Based Access
Granular permission management
Task Creation
Convert emails to actionable tasks
Internal Notes
Private team communication & mentions
Easy Onboarding
Streamlined client signup process
Comment & Collaboration
Real-time team collaboration tools
Company Unique Link
Custom branded onboarding URLs
Tech Stack
Figma
Design & prototyping
React.JS
Frontend development
Node JS
Backend development
MongoDB
Database management
Nylas API
Email integration
Technical Challenges and Solutions
Challenge
Creating a user-friendly, collaborative mailbox UI without a predefined structure or complete user flow documentation..
Solutions
The client was incredibly insightful—they provided us with a clear vision, detailed use cases, and a compelling story behind the product (as outlined in the case study). That foundation allowed us to move forward with confidence. After researching similar platforms and maintaining close collaboration with the client, we developed a purpose-driven UX that effectively translated real-world workflows into an intuitive interface.
Challenge
Creating a user-friendly, collaborative mailbox UI without a predefined structure or complete user flow documentation..
Solutions
The client was incredibly insightful—they provided us with a clear vision, detailed use cases, and a compelling story behind the product (as outlined in the case study). That foundation allowed us to move forward with confidence. After researching similar platforms and maintaining close collaboration with the client, we developed a purpose-driven UX that effectively translated real-world workflows into an intuitive interface.
Summary
Future Plans
Multimail is gearing up for a full launch. After fine-tuning the experience, 9 Technology plans to bring this product to market and onboard more agencies.
Upcoming Features:
AI assisted messaging & reply
Improved mailbox management feature
Payment gateway integration
Multiple communication platform integrations
Summary
Multimail was built to solve a real problem in a smart and secure way. It's more than just an email tool — it's a collaborative workspace for managing communication efficiently.
This is what we love building at Nukta Solutions:
Products that make life easier for businesses and teams.
Dashboards UIs
